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Privacy Policy

RobinAge.com is a site that is committed to providing safe, secure and fun information to people of all ages, and especially to children. It is designed to allow users to express opinions, read news, participate in polls and enter contests.

Since most of the visitors to this site are children, RobinAge.com takes special care to protect the personal information of its users. We are dedicated to helping our visitors learn how to exercise control over personal information while exploring the Internet. We also make efforts to ensure that children only access content that is appropriate for them. Our priority is to ensure that our users can share ideas and engage in online activities within a safe and secure environment.

As we continue to offer our visitors new and different types of content and services, RobinAge.com may change this Privacy Policy from time to time. To help ensure a rewarding and safe online experience for our users, we provide you with this summary of our information practices:

Site Features and Monitoring
All content sent in by users and displayed on the site is rigorously screened by moderators to ensure that no personal contact information about a user is inadvertently revealed. All site content is also monitored by moderators to ensure that it is appropriate for children.

The Information Collected
When visitors come to our site, we automatically collect some non-personally identifiable technical information, such as the type of computer operating system (Example: Windows or Mac), the user's IP Address, the web browser (Example: Internet Explorer) being used and information regarding the Internet service provider. We may sometimes use the information collected to improve site design and content, to personalise a user's experience and to offer products, programmes and services of interest to users.

When a user submits material through the 'Feedback', 'Write to Us' or 'Subscribe to RobinAge' sections, we directly collect personal information from the user (Example: first name, e-mail address, shipping address). We ask for this only to communicate with the user about support, security, privacy or administrative issues. Other information we ask for, such as school and date of birth, is used by RobinAge.com for research purposes to better understand who our users are.

All the information that we collect about our users is stored in a secure data facility and is only available to authorised personnel at RobinAge.com. Content contributed by users is visible to other users of RobinAge.com along with the contributing user's name, class, school and city. User content that is on display on the site is screened by RobinAge.com moderators to ensure that no personal contact information (Example: e-mail address, shipping address, telephone number) is revealed to other users, thus ensuring a safe environment for children.

In the course of providing web-based products and services (such as web-based polls and applications) and in order to provide the highest quality user experience for our users, RobinAge.com tracks the activity of users accessing our site. This information includes IP addresses of users, page views, unique visitors and repeat visitors. This data does not correspond in any way with any personally identifiable information. We also use cookies, which are stored on the user's computer to enhance the online experience. These cookies track user preferences, their online/offline status and user activities and interactions while on our site. Users may choose to reject these cookies, but if they do, they may be unable to take advantage of all the features and services of our site.

The financial information that a user enters to subscribe to RobinAge is not stored by us, but only by our payment gateway service provider for the purpose of processing debit/credit card payments made to us. This information is safeguarded with extremely high, bank-level security and all debit/credit card processing is done using completely secure, industry standard encryption to secure and encrypt your credit card transaction and other personal information.

If the parent or guardian of an under-18 user of RobinAge.com objects to any content or information posted by their child, they may contact RobinAge and we will delete it. Parents or legal guardians may also request that RobinAge.com remove children's personal information at any time. They can do this by sending an email to circulation@robinage.com

Security and Protection of Information
We take additional precautions to secure and protect the information we collect. However, no information collected over the Internet can be guaranteed to be completely secure. If we become aware of a security breach that may affect a user's personal information, we will immediately notify the user via the e-mail address provided. RobinAge.com does not rent or sell personal information to any third party. We will only share the user's personal information under the following circumstances: to comply with a subpoena, court order, or other legal proceeding or if otherwise requested by a legitimate law enforcement body to cooperate in their investigations; to prevent, investigate or take some other action against illegal activities, potential fraud, potential physical threats to any person, violations of our terms of service or in any other way as required by law.

To ensure functionality of the website and execution of promotions, we will provide information to affiliated companies or other businesses or persons who provide web site hosting, maintenance and security services, fulfill delivery of physical merchandise (Example: prizes) or create new site features. We require that these parties process such information in compliance with this Privacy Policy. We authorise only a limited use of such information and we require these parties to use appropriate confidentiality measures. If you have any questions or concerns about how RobinAge.com secures personal information, contact circulation@robinage.com

For RobinAge enquiries, contact us at circulation@robinage.com or on 022-66626818/19 (Mon-Fri 10.30am to 5.30pm)
For Bright Sparks enquiries, contact us at brightsparks@robinage.com or on 09820346210

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